FAQ
All the answers to your questions
ABOUT
About Skillshot
Does Skillshot only sell in Belgium?
No. Skillshot markets and distributes new machines internationally, including in Europe, Africa, Asia, North and South America, as well as the Middle East.
What type of clients do you serve?
Skillshot caters to both professional clients (family entertainment centers, arcades, businesses, HoReCa establishments, etc.) and private individuals (vacation rental or guest house owners, amusement game enthusiasts, etc.).
Why does Skillshot position itself as a “preferred partner”?
Because we don’t just supply machines: we support you with a tailored approach, a high level of excellence, and a commitment to building a lasting relationship based on trust and your satisfaction.
Does Skillshot offer custom solutions?
Yes. Our goal is to provide a solution perfectly aligned with your expectations: game types, desired atmosphere, configuration, technical constraints, duration, and more. Everything is designed to fit your project perfectly.
Are you part of a group?
Yes, Skillshot is a member of the Unibox Group, a group that encompasses various activities in the following sectors:
- Gaming;
- Real Estate;
- IT;
- Brewery;
- Café;
- Wine Merchant;
- Entertainment Centers;
- Holding;
- Leisure – HoReCa – Cycling – Basketball;
- Garden Center;
- Management;
PRODUCTS
Games & catalog
Is the redemption system compatible with cashless payments?
Yes. The redemption system can be integrated into a cashless environment, which facilitates point management and avoids the handling of paper tickets.
What payment systems are available on your machines?
Most of our machines can be equipped either with a coin acceptor (cash payment) or a cashless system (cashless payment).
Do you need to plan a specific space for prizes?
Yes, a dedicated space for displaying prizes is recommended.
An attractive display stimulates player motivation and enhances the experience.
Which system should I choose for my establishment?
The choice depends primarily on the number of machines and your organization:
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For a limited number of machines, a coin mechanism remains a simple and effective solution.
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Starting from approximately 20 machines, we recommend a cashless system, which is more practical and offers better management performance.
How does the cashless system work?
The cashless system allows players to pay without cash, using a badge, a card, or a centralized system depending on the installation.
This solution is particularly suited to modern environments or establishments wishing to limit cash management.
Rental
Rental: "events" package
Is there a warranty?
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Can I request a custom offer?
Yes. To receive a personalized offer along with a free quote, please contact our teams. Together, we will build the solution best suited to your needs.
What are the rates for the “events” package?
For your events, you can rent 2 or more machines starting from €500*.
Excluding delivery, setup, teardown, and collection fees (€75 excl. VAT/hour/person and €1 excl. VAT/kilometer).
Do you handle installation and disassembly?
Absolutely: we offer a “turnkey” solution. We take care of everything for you: delivery, installation, disassembly, and removal of the machines after your event.
What types of events is this package suitable for?
The “events” package is suitable for many types of events, such as corporate parties, team-building events, get-togethers with friends or family, or any other special event (weddings, birthdays, christenings, …).
Rental
Rental: "workspaces" package
Who is the “workspace” rental plan for?
This plan is ideal for companies looking to provide their employees with a friendly workspace by equipping their break room with entertainment games.
Can I purchase the games after renting?
Yes: Skillshot offers you the option to purchase them after the rental period.
Can I change games during the contract?
Yes: after 6 months, you have the option to change games (subject to availability) to keep things fresh.
What are the rates for the “workspaces” package?
To fit out your workspaces, you can rent 1 machine or more from €150 excl. VAT/month/set.
Excluding delivery, assembly, disassembly, and collection fees (€75 excl. VAT/hour/person and €1 excl. VAT/kilometre).
Services
Skillshot's Services
Do you offer a repair service?
Yes, we offer an in-workshop or at-home repair service.
For common issues and minor breakdowns, our technicians travel throughout Belgium to diagnose and repair your machine directly on site.
In the event of a more complex fault or one requiring an in-depth diagnosis, the repair is carried out in our workshop in Chaineux (Liège).
Do you have spare parts for games?
Yes, Skillshot offers a spare parts sales service for the maintenance, repair, or improvement of your machines. Our catalog covers a variety of brands and models, so you can find the right components for your machine. This provides you with peace of mind: thanks to our spare parts service, your machines will remain in perfect working order.
Do you offer a machine maintenance service?
Yes. Our teams provide regular maintenance directly at our clients’ premises to ensure the longevity and performance of the machines.
This maintenance includes: a complete inspection aimed at preventing wear, optimizing operation, and keeping your machines in good condition.
Can a party game be customised at Skillshot?
Yes. We offer a customisation service for businesses and individuals.
What customization options are available for businesses?
We can integrate your logo, colors, and branding elements to make the game unique and consistent with your visual identity.
The machine then becomes a communication tool: events, breakrooms, trade shows… They attract attention and strengthen your branding.
Contact
Quote and contact
How do I get a quote?
You can get a free quote by contacting our team via email, by phone, or through the contact form to build a tailored offer.
How can we reach you?
Phone: +32 87 31 50 50 – Email: [email protected] – Address: Avenue du Parc 22, 4650 Chaineux.
Game type
Pinball Machines
Which brand do you work with for pinball machines?
We work exclusively with Stern Pinball, the world leader in pinball and the only manufacturer currently producing pinball machines on a large scale.
This collaboration allows us to offer recent, official models that are supported long-term (parts, updates, support).
What is the difference between the Pro, Premium, and Limited Edition (LE) versions?
At Stern Pinball, the same theme may be available in several editions:
- Pro: standard version, ideal for commercial operation
- Premium: more mechanical animations and immersive effects
- Limited Edition (LE): limited run, exclusive finishes, sought after by collectors
Is a Stern pinball machine profitable for an establishment?
Yes. Pinball remains a reliable investment for operations:
- Strong visual appeal
- Well-known license (cinema, music, pop culture)
- High replayability
- Broad audience (particularly 25–50 years old)
Recent Stern Pinball models benefit from regular software updates that maintain player interest.
Is pinball machine maintenance complex?
A pinball machine requires regular but reasonable maintenance:
- Playfield cleaning
- Ball replacement
- Inspection of wear parts
Modern Stern pinball machines are designed to be reliable and robust in operation.
We offer support and can advise you on maintenance.
What is required to install a pinball machine?
A pinball machine requires:
- A standard electrical outlet
- Floor space of approximately 710 mm x 1350 mm x 1780 mm (excluding player setback)
- A stable and flat floor
Exact dimensions vary slightly depending on the model.
Game type
Driving games
What is the added value for an entertainment center?
These simulators attract visitors and encourage repeat sessions through competitive modes and leaderboards. They represent a durable and profitable investment for professional establishments.
Are your driving games suitable for children?
Some models can accommodate children thanks to seat and steering wheel adjustments. However, we recommend checking weight and age limits to ensure safety.
What kind of driving sensations do your driving games offer?
Our driving games deliver an immersive experience ranging from arcade fun to realistic simulation. Some models focus on adrenaline and competitive racing, while others faithfully replicate driving physics for a more technical audience.
Is maintenance of driving games complicated?
The machines are designed to be robust. Regular maintenance primarily involves checking the pedals, steering wheels, and screens, and ensuring the software is up to date to guarantee an optimal experience.
What types of driving games do you offer?
We offer various models of arcade driving simulators and games:
- Car racing
- Immersive simulators with seat and steering wheel
- Competitive multiplayer games
- Iconic models well-known in the arcade world
Our catalog is regularly updated based on new releases and opportunities.
Game type
Virtual reality
How do you ensure VR equipment works properly?
Maintenance involves regularly cleaning headsets and controllers, checking sensors, and keeping software up to date.
Who are Skillshot VR games for?
Our virtual reality experiences are designed for leisure centers, arcades, indoor parks, and professional operators. They offer unique immersive experiences that attract a wide audience and increase playtime.
Game type
Shooter Games
Can multiplayer competitions be organized?
Yes, most models support local network play, perfect for organizing tournaments and encouraging players to return.
Can scores be tracked and compared?
Some shooting game models feature score tracking and leaderboards to encourage competition and replayability.
Are shooting games suitable for all ages?
Some models have a child mode with reduced power and appropriate targets. Classic games remain intended for teenagers and adults for more realistic experiences.
How much space is needed to install a shooting game?
Each unit requires sufficient space to allow player movement. Exact dimensions are provided before delivery.
Are shooting games profitable for a leisure center?
Yes, shooting games attract a broad audience and create a competitive environment that encourages repeat sessions, maximizing return on investment.
Game type
Water games
How much space is needed to install a splash pad?
Each splash pad requires enough space for players to move around and play safely. The exact dimensions are provided before purchase to ensure an optimal layout.
What types of water games does Skillshot offer?
Our water games include interactive water guns, water cannons, and aquatic target systems. They are designed to be engaging and fun, with experiences suited to children and adults.
Is water feature maintenance complicated?
No. Maintenance mainly involves cleaning the pipes and nozzles, checking the pumps and mechanical components, and ensuring the water circuit remains clean for hygienic and safe use.
Are water games suitable for all ages?
Yes, most water games are suitable for children from 3 years old, while remaining fun for teenagers and adults. Some models have settings to adjust the water pressure according to the age of the participants.
Are water play areas profitable for a leisure center or water park?
Yes, water play areas attract a wide audience and encourage repeat visits thanks to their interactive and fun nature. They increase the appeal and attendance of your leisure space.
Game type
Family games
What is a “family game” in an arcade or leisure center?
These are machines designed to be accessible to all ages, with simple rules, easy to pick up, and a social dimension. The goal is not technical performance, but shared intergenerational enjoyment.
What is the average game duration?
Most family games offer short, dynamic sessions, ideal for maintaining a steady flow of players. This allows for quick rotation while keeping engagement levels high.
Do family games require a lot of maintenance?
No. Family games are designed for intensive use with minimal maintenance. Upkeep is generally limited to cleaning surfaces and periodic technical inspections.
Are family games profitable?
Yes, because their accessibility generates a high volume of play. They attract a wide audience and encourage children to play again, especially when a scoring or reward system is included.
Can you combine several family games in the same area?
Absolutely. Creating a dedicated “Family Zone” area clearly highlights your venue’s family offering and increases the visibility of these machines.
Game type
Skill games
Are these games profitable in the long term?
Yes. Their principle is based on personal progression: beating your own score or that of others. This dynamic of constant challenge maintains interest over time, without depending on frequent content renewal.
What exactly do we mean by “skill games” in arcades?
Skill games include machines that test the player’s precision, timing, hand-eye coordination, and speed. Unlike immersive or narrative games, everything here relies on performance and score.
Why do skill games work so well in leisure centers?
Because they create an immediate challenge. The player instantly understands the objective and wants to play again to improve their score. This simple mechanism strongly encourages repetitive play and naturally increases profitability.
What is the main difference between a skill game and an immersive game (VR, shooting, driving)?
Skill games do not rely on immersion or storytelling, but on pure performance. They are immediately intuitive, fast-paced, and based on the satisfaction of progress.
Are the games short?
Yes, and that is an advantage. Games are generally quick, which allows for good player turnover and limits queues, while encouraging immediate replays to improve.
Game type
Children’s games
How do I choose the right children’s games for my establishment?
The choice depends on several factors:
- The average age of your audience
- The available floor space
- The investment budget
- The positioning of your establishment
- The presence or absence of a larger arcade area
We assist you in the selection process to optimize both attractiveness and profitability.
Do children’s games dispense tickets or rewards?
Some models can be fitted with a ticket system, particularly popular in arcades and FECs (Family Entertainment Centers).
This mechanism boosts children’s engagement and encourages repeat play.
What types of establishments invest in children’s games?
Children’s games are particularly suitable for:
- Indoor playgrounds
- Shopping centers
- Bowling alleys and multi-leisure complexes
- Amusement parks
- Family restaurants
- Campsites and hotels
They help attract family audiences and increase on-site dwell time, which promotes overall consumption.
From what age are your children’s games suitable?
The majority of our children’s games are designed for young players aged 3 to 10 years old, depending on the model. Some kiddie rides or simple interactive games are suitable from 3–4 years old, while other more dynamic attractions are aimed more at 5–10 year olds.
Please do not hesitate to contact us to find out the recommended age for each machine, to help you choose the machines suitable for your target audience.
How much space is required for children’s play equipment?
Children’s play equipment generally has a small footprint, allowing it to be easily integrated into an existing space.
Some compact models can be installed in waiting areas or dedicated corners, while other more immersive attractions require a slightly larger space.
We always advise you based on your available space and your traffic flow.
Game type
Air Hockey
Are air hockey tables profitable?
Yes, air hockey is one of the most profitable games in recreation centers.
It attracts all age groups, generates fast-paced games (high player turnover), and often creates a visual and auditory attraction that captures attention.
It is also a competitive game, which naturally encourages repeat play.
Is air hockey suitable for a family audience?
Absolutely.
Air hockey is a simple, intuitive, and accessible game. It requires no complex explanation: two players, one puck, and a clear objective.
It works just as well with children as it does with adults, making it a staple for family spaces.
Are air hockey tables suitable for intensive professional use?
Yes, professional air hockey tables are designed for intensive use in leisure centers, bowling alleys, arcades, or multi-activity complexes.
The playing surface is reinforced, the blower system is designed for continuous operation, and the side rails are designed to withstand repeated impacts.
How much space is required to install an air hockey table?
You must account for the dimensions of the table itself, as well as clearance around it to allow players to move freely.
Generally, sufficient clearance is recommended at each end and on the sides to ensure comfort and safety.
We always advise our clients based on the layout of their room.
Can an air hockey table be integrated into a cashless system?
Yes.
Professional tables can be fitted with a traditional coin mechanism or integrated into a cashless payment system using rechargeable cards.
This system is particularly recommended for modern centers looking to simplify management and secure revenue.
Game type
Basketball
Are arcade basketball games profitable?
Yes, basketball games are a safe bet for entertainment centers.
Their short game duration (often 30 to 60 seconds) allows for quick player turnover and thus excellent revenue potential.
They naturally attract a wide audience and often create a competitive spirit that encourages immediate replays.
What is the average lifespan of a professional basketball hoop?
With regular maintenance, a professional basketball hoop can last for many years.
The frame and components are specifically designed for intensive daily use.
How much space is needed for a basketball game?
Basketball games require a certain ceiling height due to the hoop and ball recovery net.
In addition to the floor space, it is important to allow sufficient room for player movement.
We assist our clients in verifying compatibility with their available space.
What maintenance does an arcade basketball game require?
Maintenance is relatively simple:
- Regular inspection of nets and hoops
- Checking the condition of the balls
- Inspection of the score counting system
- General cleaning
Professional models are designed to withstand intensive use.
What type of venue installs basketball games?
Arcade basketball games are particularly well suited to:
- Arcade centers
- Bowling alleys
- Trampoline parks
- Multi-entertainment complexes
- Indoor amusement parks
- FEC (Family Entertainment Centers)
They work very well in dynamic, high-traffic environments.
Game type
Carnival games
What is a coin pusher?
A coin pusher is an arcade machine where players insert a coin or token to push a moving mechanical tray forward.
The goal is to push other coins or tokens towards the chute to collect them as a reward.
It is a simple, visual, and very attractive game that relies on timing and strategy.
Are coin pushers profitable?
Yes, coin pushers are known for their high profitability in professional operations.
Their design generates a powerful “one more time” effect: players see the coins on the edge of the drop and are naturally encouraged to play again.
They perform particularly well in arcades, funfairs, bowling alleys, and high-traffic leisure centers.
How much space is needed to install a coin pusher?
Coin pushers come in different formats: compact models or larger multiplayer units.
They are often placed in a strategic high-traffic area, as their animation naturally draws attention.
We always recommend an installation that maximises visibility and foot traffic.
Why are coin pushers still popular today?
Despite technological advances in the sector (VR, immersive screens, etc.), coin pushers remain highly popular thanks to:
- Their simplicity
- Their strategic aspect
- Their continuous animation
- Their strong engagement potential
They create a constant visual attraction effect in the venue.
Do coin pushers attract a specific audience?
No, and that is precisely their strength.
They appeal to:
- Children (playful and visual aspect)
- Teenagers
- Adults (nostalgia factor)
It is an intergenerational game that easily captures attention thanks to the constant movement of the coins.
Game type
Cranes
Why do claw machines remain so popular?
They combine several powerful drivers:
- Suspense
- Direct interaction
- Immediate reward
- Strong visual appeal
Even in the era of digital and immersive games, the claw machine retains a timeless appeal.
Are claw machines suitable for a family audience?
Absolutely. Claw machines appeal to both children and adults.
Their visual appeal and the chance to win a prize create strong appeal.
They are particularly effective in family entertainment centers and high-traffic areas.
Do cranes require a lot of maintenance?
Maintenance is relatively simple but regular:
- Inspection of the claw mechanism
- Inspection of the rails and motor
- Restocking of prizes
- Cleaning of the glass
Regular monitoring ensures a smooth experience and prevents blockages.
Can the difficulty of a crane machine be adjusted?
Yes.
Professional crane machines allow for the configuration of various elements:
- Claw strength
- Win rate
- Arm speed
- Play time
This adjustment is essential to adapt the machine to your operating strategy and your audience.
Are claw machines profitable?
Yes, claw machines are historically among the most profitable machines in operation.
Their model is based on a precise balance between attractiveness and settings (claw strength, win frequency, etc.).
When properly calibrated, they offer an excellent return on investment while ensuring a satisfying gaming experience.
Game type
Tables
Is a Valley pool table profitable to operate?
Yes, it’s one of the most reliable models in terms of return on investment in the hospitality industry. Its durability, low maintenance requirements, and appeal to regular players make it a long-lasting and profitable piece of equipment.
What sizes are available for Valley pool tables?
Valley pool tables are primarily available in 7 ft and 8 ft sizes, which are perfectly suited for bars and hospitality venues. The choice depends on the available space and your clientele.
Is installing a Valley pool table complicated?
Installation requires precise leveling to ensure optimal play quality. Professional installation is recommended to ensure stability, performance, and durability.
Are Valley pool tables easy to maintain?
Yes. One of the great advantages of Valley is the ease of access to internal components (ball return system, coin mechanism, internal mechanism). Spare parts are available and maintenance is simple, which limits downtime and maintenance costs.
Can the felt and cushions be easily replaced?
Yes. The felt and cushions of Valley billiard tables can be replaced as part of regular maintenance or a refurbishment. Replacing the felt significantly extends the lifespan and maintains excellent playing quality.
Game type
Darts
Do the machines require a lot of maintenance?
Electronic dartboards are designed for heavy use. Routine maintenance primarily consists of replacing broken dart tips and, occasionally, certain target segments. Spare parts are available and easy to replace.
Can competitions be organized with these machines?
Yes. Electronic dartboards are very popular for local competitions and bar leagues. Some models even allow tracking player statistics and organizing regular tournaments.
How much space is needed to install a dartboard?
Allow for a clear wall to mount the unit and the regulation distance between the throwing line and the target (about 2.37 m). Adequate space behind players is also recommended to ensure comfort and safety.
What types of games are available on electronic dartboards?
Electronic dartboards typically offer several popular modes such as 301, 501, Cricket, or even fun variations for casual players. Some models also provide animations, sound effects, and game statistics.
How many players can play at the same time?
Most electronic dart games allow 2 to 8 players. This makes them ideal for groups of friends and nights out at the bar.
Game type
Foosball
Are foosball tables profitable for a venue?
Yes. With short games and high player turnover, a professional foosball table generates steady revenue. Combined with a coin mechanism or a cashless system, it offers an excellent return on investment.
Can tournaments be organised with these machines?
Yes. Professional foosball tables are ideal for organising tournaments and challenges in bars or leisure centres. Some electronic models even allow you to track scores and display rankings.
Can the machines be equipped with a coin mechanism or a cashless system?
Yes, our foosball tables can be equipped with either a standard coin mechanism or a rechargeable card cashless system. Cashless systems are convenient for operators wishing to centralize credit management and secure transactions.
How many players can play on a foosball table?
Most models allow 2 to 4 players at the same time, with some double foosball tables allowing up to 8 players in tournament mode. This makes it an ideal game for groups and friendly competitions.
How much space is required to install a foosball table?
You should account for the length and width of the table, as well as enough surrounding space for players to move and use the rods freely. We always advise our clients based on their available space to ensure optimal comfort.
Game type
Arcade Games
What is the difference between a retro arcade machine and a modern version?
Retro arcade machines reproduce the original experience (vintage design, classic joystick, iconic artwork).
Modern versions may offer:
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high-definition LCD screens
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multiple built-in games
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backlit design or compact format
This allows the machine to be adapted to the style of your establishment.
What types of arcade games do you offer?
The arcade games category includes a wide variety of machines: classic video games, simulators, interactive terminals, scoring games, immersive experiences, and attractive new releases for leisure centers. We select models suitable for intensive professional use.
What types of Pac-Man games do you offer?
We offer several officially licensed Pac-Man arcade cabinet models: classic retro cabinets, giant versions, models with modern screens, anniversary editions, and multi-game variants featuring other iconic titles. These machines are suitable for intensive professional use.
Do Pac-Man arcade cabinets still attract an audience today?
Yes, and very much so. Pac-Man is an intergenerational icon. Adults experience a strong sense of nostalgia, while younger audiences discover simple, accessible, and addictive gameplay. It serves as an excellent draw for an arcade zone or a leisure area.
Are Pac-Man games suitable for entertainment centers and bars?
Yes. Pac-Man arcade machines are compact, visually attractive, and easy to understand. They are perfectly suited for bars, bowling alleys, fun centers, arcades, or corporate spaces looking for a premium retro touch.
Game type
Change Machines
Is it possible to configure different amounts or types of tokens?
Yes. It is possible to define several preset amounts and, depending on the model, manage different types or colors of tokens.
What is the token capacity of the Change Box?
The Change Box has a capacity of up to 6,000 tokens, making it perfectly suited to high-traffic environments (sports clubs, events, leisure centres, high-volume bars).
This large capacity helps reduce how often it needs to be refilled and ensures continuity of service, even during peak periods.
Who handles the installation?
The installation is handled by our team.
We take care of delivery, commissioning, and the necessary adjustments so that the Change Box is operational immediately. We also assist you with configuring the amounts and payment settings.
Who is the Change Box intended for?
It is ideal for sports clubs, refreshment stands, bars, cafés, leisure centres, temporary events, and associations looking to simplify payment management.
Who manages the maintenance?
Maintenance can be provided by our technical department depending on the chosen plan.
The Change Box is designed for intensive professional use and requires little routine maintenance. If needed, technical support is available to ensure operational continuity.